Conciex Channels was built for operations that deal with multiple marketplaces and sales channels and need to maintain organization, context, and speed in customer support.
It centralizes orders, messages, and actions within Zendesk, avoiding rework and constant switching between systems.
Marketplace and channel centralization
Serve customers from different platforms in a single environment without losing context or history.Orders and information in a single flow
Access order data, status, exchanges, and returns directly within the ticket.Operational actions directly in support
Perform actions such as refunds, exchanges, or follow-ups without leaving Zendesk.Greater efficiency for agents and operations
Fewer screens, less rework, and more focus on customer resolution.In this scenario, Conciex Channels turns the complexity of multiple channels into an organized support workflow.
Conciex Channels works fully integrated with Zendesk, allowing your operation to manage support, orders, and actions without leaving the ticket flow.
Marketplace information, order statuses, and interactions are available in the same support environment.
Order and status visualization within the ticket
Centralization of multiple marketplaces
Operational actions without leaving Zendesk
Conciex Channels adapts to different operational realities, helping teams maintain control, context, and agility even with multiple marketplaces and simultaneous workflows.
Support with linked orders
Serve customers with quick access to order information, status, exchanges, and returns directly within the ticket.Operations across multiple marketplaces
Centralize support from different platforms into a single workflow without losing history or context.Real-time operational actions during support
Perform actions such as follow-ups, queries, or updates without leaving Zendesk.Scale without losing control
Stay organized even with high ticket volumes and multiple active channels at the same time.Regardless of the channel or marketplace, support happens in the same workflow — simple, organized, and inside Zendesk.
Conciex Channels connects with the main marketplaces and sales channels, bringing orders, messages, and context directly into Zendesk.
Everything happens inside Zendesk, with no need to switch between systems.
Conciex Channels provides visibility and governance for operations handling high volumes of support, multiple channels, and different teams — all within Zendesk.
Operational visibility
Track orders, messages, and status by channel or marketplace, with a clear view of what is happening in the operation.Governance and control
Set rules, workflows, and responsibilities to avoid rework, operational errors, and out-of-context actions.Consistent scaling
Maintain organization even with increased volume, new channels, or support peaks.More clarity for teams and leaders
Facilitate decision-making with centralized and reliable information within the support workflow.With Conciex Channels, operations stop reacting to volume and start operating with predictability and control.
Conciex Channels was designed for operations that need to maintain organization, context, and efficiency even in complex and distributed scenarios.
Operations with multiple marketplaces
Support requests coming from different platforms, each with its own rules, orders, and workflows.High order and contact volume
Seasonal peaks, campaigns, and operation growth without losing control or visibility.Distributed or specialized teams
Multiple agents, queues, and responsibilities working in the same support flow.Return, exchange, and follow-up processes
Actions that require context, history, and quick access to order information.Regardless of the complexity, support happens in a single flow — within Zendesk.
Conciex Channels reduces rework, speeds up decisions, and keeps the team focused on what really matters: solving customer issues.
Less switching between systems and screens
Faster access to orders and information
Reduction of operational errors and rework
Faster and more contextualized support
Greater predictability for operations
Less operational effort. More control, clarity, and efficiency.
Conciex Channels was developed to operate natively within Zendesk, respecting the platform's workflows, permissions, and best practices.
Native integration
Works directly within the Zendesk environment, without parallel solutions or fragile integrations.Security and governance
Respects permissions, roles, and operational rules, ensuring control and compliance.Scalable for real operations
Built for high volume, multiple channels, and different team structures.Consistent experience for agents
A single support flow, reducing the learning curve and operational errors.A natural extension of Zendesk for multichannel operations.
