Supporting customers at scale involves high volume, multiple channels, complex rules, and constant pressure for efficiency.
In practice, this leads to manual processes, decisions spread across different tools, and teams struggling to stay in control as the operation grows.
Repetitive tasks that consume team time
Lack of visibility into priorities, SLAs, and
bottlenecks
Processes that work at first, but don’t
scale
Data that exists, but doesn’t turn into
action
Solving this scenario requires more than isolated configurations.
It requires intelligence applied to operations.In complex operations, efficiency doesn’t come only from
doing more — it comes from making better decisions.
Conciex applies intelligence directly to the critical points of the operation: prioritization, visibility, automation, and turning data into action.
As a result, volume stops being a problem and becomes a controlled asset, ready to scale with consistency.
Less rework, more clarity
Real-time visibility into priorities
Data that guides decisions, not just
reports
This is the foundation that guides Conciex applications.
From lean teams to high-volume operations, our apps support critical decisions every day.
Companies across different industries already use Conciex applications on Zendesk.
How does this foundation turn into practical solutions?
Each Conciex solution acts on a critical point of the operation,
natively connected to Zendesk and designed to scale with your team.
Proactive communication at scale, integrated with Zendesk. Mass sends, automations, and one-to-one messages that reduce tickets and increase conversion.
Mass, one-to-one, and automated messages
WhatsApp, SMS, and Email inside Zendesk
Delivery, read, and performance reports
Centralize marketplace management directly in Zendesk. Support, actions, and order context in a single flow.
Support multiple marketplaces in one place
Actions like refunds, exchanges, and returns directly in the ticket
Unified view for agents and operations
Visualize, prioritize, and organize support workflows simply and efficiently.
Visual ticket organization
Clear prioritization for the team
Ideal for growing operations
Customer feedback collection integrated with support, with data ready for action.
Conciex apps are built to support operations that need to move fast, handle volume, and stay in control — all inside Zendesk.
High-volume operations
Teams that handle large volumes of tickets, messages, or contacts daily and need to scale communication without losing consistency.Lean teams
Small teams that need efficiency through automation and clear processes without adding operational complexity.Multichannel support
Operations working across channels like WhatsApp, Email, marketplaces, and external systems that need everything centralized.Growing operations
Teams maturing their processes and needing structure to grow predictably with less rework.This is the scenario where Conciex apps become part of daily operations.
